Refund Policy

At Woods Guard Pro, customer satisfaction is our top priority. We stand behind the quality of every product we sell. If for any reason you are not completely satisfied with your purchase, we offer a clear and hassle-free refund and return process for all orders across Pakistan.

✅ Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The item received is damaged, defective, or incorrect
  • The product is unused, unopened, and in its original packaging
  • The seal on the bottle has not been broken

Please Note: Opened or used products are not eligible for return or refund unless they are proven to be faulty or defective. We recommend inspecting your order carefully upon delivery.

📦 How to Request a Return

Returning a product with Woods Guard Pro is simple:

  1. Contact our customer support team via WhatsApp or Email within 7 days of delivery
  2. Provide your order number, reason for return, and clear photos of the product if damaged or incorrect
  3. Our team will review your request within 24-48 hours and provide return instructions
  4. Pack the product securely in its original packaging and send it back as instructed

💸 Refund Process

  • Once we receive the returned item and verify its condition, your refund will be processed immediately
  • Refunds are issued via JazzCash, Easypaisa, or bank transfer within 5-7 business days
  • Original shipping charges are non-refundable unless the return is due to our error
  • You will be notified via SMS or WhatsApp once your refund has been processed

🔁 Exchanges

Woods Guard Pro offers free exchanges for:

  • Defective or damaged products
  • Wrongly delivered items

If the exact product is unavailable at the time of exchange, you may select an alternative product of equal value or request a full refund. We will make it right guaranteed.

🚚 Return Shipping

  • If the return is due to our mistake wrong item sent or damaged product Woods Guard Pro will cover all return shipping costs
  • If the return is for any other reason, the customer will be responsible for return courier charges
  • We recommend using a trackable courier service for all returns to ensure safe delivery

❌ Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used products without proven defect
  • Products returned after 5 days of delivery
  • Items damaged due to misuse or improper application

📞 Contact Us

For any refund or return related queries, our team is ready to help:

Brand Name: Woods Guard Pro
Phone: 0329-4631821
WhatsApp: 0329-4631821
Email: woodsguardpro@gmail.com
Address: Cream Plaza J3 Johar Town Lahore, Pakistan

At Woods Guard Pro, we believe in building long-term trust with our customers. Your satisfaction is not just our policy it’s our promise.